F.A.Q. - Frequently Asked Questions

The Peach Pass is a small electronic transponder that is connected to a Peach Pass customer’s debit or credit card. It can be adhered to a vehicle windshield, a bumper that mounts to the front of your vehicle or devices that mount to the front headlamp of vehicles and motorcycles. Tolls at each Express Lane facility are collected electronically, with no toll booths requiring drivers to slow down or stop.

Peach Pass transponders are free. Most motorists will get a Personal Toll Account, which requires a prepaid toll balance (minimum of $20) using a debit or credit card. This balance is deducted when a motorist incurs tolls by using the Express Lanes. The Personal Toll Account is replenished with $20 when the account gets to a low balance of $10 or under.

For motorists that want to pay tolls with cash, BancPass Pay n Go Starter Kits are available for purchase at participating retailers throughout Georgia including Kroger Money Services. The Starter Kit includes a Peach Pass transponder and a Reload Plus Card. Upon purchase, the account is activated with tolls automatically loaded onto the account. After registering the vehicle’s license plate through text message, the BancPass customer service center, or the BancPass phone app, Users can drive the road. Customers can replenish their accounts at any participating retailer using cash or debit; or through the BancPass phone app or website using credit.

To open a Peach Pass Personal Toll Account, you will need the following information: Name, address and a contact phone number; Year, color, make, model and license plate number of vehicle(s) needing a Peach Pass. An initial payment of $20 to open the account (can be in the form of credit/debit card, check, money order or cash at select Customer Service Center locations). A valid, active credit card or debit card for replenishment of your account

You can set up your Peach Pass account and receive your Peach Pass transponder by:

1. Signing up online at www.mypeachpass.com
2. Calling the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277)
3. Opening your Peach Pass Account in person at a Peach Pass Retail Center:

Peach Pass Retail Center

245 Peachtree Center Ave, NE

Ground Floor Level

Atlanta GA, 30303-1224

Open Monday-Friday, 8:00 AM – 5:00 PM

Department of Driver Services

310 Hurricane Shoals, NE

Lawrenceville, GA 30046

Open Tuesday through Saturday

(visit https://dds.georgia.gov/location/lawrenceville for business hours)

Department of Driver Services

619 Tanger Boulevard

Locust Grove, GA 30248

Open Tuesday through Saturday

(visit https://dds.georgia.gov/location/locust-grove for business hours)

Department of Driver Services

3690 Old 41 Highway, NW

Kennesaw, GA 30144

Open Tuesday through Saturday

(visit https://dds.georgia.gov/locations/kennesaw for business hours)

All vehicles, including those designated as “toll-exempt,” must be registered on an active Peach Pass account and have a Peach Pass transponder mounted inside or on the vehicle to use the Georgia Express Lanes.

You can sign up for a Peach Pass account online by clicking here or contact the Customer Service Center. Each vehicle in a household must be registered for a separate Peach Pass transponder. However, households with multiple vehicles can opt to list those vehicles under one Peach Pass account.

To open a Personal Toll Peach Pass Account, you will need the following information:

1. Name, address and a contact phone number
2. Year, color, make, model and license plate number of vehicle(s) needing a Peach Pass
3. An initial payment of $20 to open the account (can be in the form of credit/debit card, check, money order or cash at select Customer Service Center locations)
4. A valid, active credit card or debit card for replenishment of your account

First time logging into your account on the new mypeachpass.com site or to the Peach Pass GO 2.0 app? You will need to establish new login credentials:

1. Click on “Account Login”
2. Scroll down and click on “Forgot Password”
3. *Enter the email address on file on your account
4. An email with a temporary password will be sent to your email address
5. Use your email address and temporary password to login
6. Update your Password
7. You’re all done

*If you do not have an email address on file or if you experience any problems, please call us at 1-855-PCH-PASS (724-7277) and a customer service representative will be happy to help you get logged in.

Yes, your new temporary license plate number can be used to open a Peach Pass Personal Toll account. Once you receive your permanent license plate, please update the “Manage Vehicles/Peach Pass” page to reflect the new number.

Login to your account. Select “Manage Vehicles/Peach Pass” from the left side of the screen. Select remove from the right side next to the vehicle information. Click “Remove/Delete Now” to confirm. You may also contact the Peach Pass Customer Service Center at 1-855-724-7277 to deactivate old Peach Pass transponders.

Peach Pass transactions typically take 14 days for a transaction to post to your account, however, it can take up to 30 days in some instances. If you do not see transactions posted after that, please contact the Peach Pass Customer Service Center at 1-855-724-7277.

Please note on occasion, in the event a customer’s Peach Pass transponder is not properly read (which may occur when a transponder is incorrectly placed on the windshield), a manual image review must occur and, in such cases, posting may take up to 45 days.

Yes, the Peach Pass works on Florida and North Carolina toll roads.

For motorists that want to pay tolls with cash, BancPass Pay n Go Starter Kits are available for purchase at participating retailers throughout Georgia including Kroger Money Services. The Starter Kit includes a Peach Pass transponder and a Reload Plus Card. Upon purchase, the account is activated with tolls automatically loaded onto the account. After registering the vehicle’s license plate through text message, the BancPass customer service center, or the BancPass phone app, Users can drive the road. Customers can replenish their accounts at any participating retailer using cash or debit; or through the BancPass phone app or website using credit.

Motorists with a Peach Pass Personal Toll or Toll Corporate Account can update their billing information online at MyPeachPass.com.  The newly redesigned Peach Pass GO! mobile app also offers Peach Pass Personal Toll Account customers added control and access to their Peach Pass personal toll account.   

Motorists can register for a Peach Pass via the mobile app, update account information including credit cards, add new vehicles and manage account notifications in a secure environment for Android and iPhone users. Users will continue the ability to update their toll mode for rides on the I-85 Express Lanes, where HOV-3 vehicles can ride toll-free.

Each vehicle in a household must have a properly installed Peach Pass transponder to ensure accurate toll transactions on the Georgia Express Lanes.  Your Peach Pass must be permanently installed on the inside, center of your windshield before driving on the Georgia Express Lanes.

• Allow 3/4 inch from the center of the mirror and 2 inches from the top of the windshield.
• If you have another type of tag on your windshield, it must be at least 2 inches away from the Peach Pass.
• Install the Peach Pass when the windshield’s temperature is above 50°F (10°C). If necessary, use your heater/defroster to warm the windshield before installing the Peach Pass.

Note: Metallized windshields require a bumper mount Peach Pass rather than the standard windshield tag to ensure accurate toll readings. The bumper mount should be adhered or bolted to your front bumper (depending on the type of transponder) using the pre-drilled holes that are meant to hold a front license plate. If your vehicle does not have pre-drilled holes, brackets may be provided by your dealership or found at an auto parts store.

If you have a “sticker” type transponder that adheres to your front window, you will need to request a new Peach Pass for the new vehicle. You can, however, move an older black “bumper mounted” transponder to another new vehicle (s).

• Call the Peach Pass Customer Service Center at 1-855-724-7277 for personal assistance or you can order your new Peach Pass online:
• Click on the “Account Login” icon and enter your username and password to log in to your account.
• Select “Manage Vehicles/Peach Pass” from the left-hand side bar and then click the orange “Add Vehicle” button to order a Peach Pass for your new vehicle.
• Enter the requested information (new vehicle’s make, model, year, color, and license plate number) and click “Save.” Your new Peach Pass will be mailed to you within 7-10 business days.
• Your Peach Pass transponder will be activated and ready for use in the Georgia Express Lanes when you receive it.

SRTA credit card processor, CardPointe Gateway utilizes a service offered by your credit card company to provide updated credit card information. Credit card accounts enrolled in this service are updated automatically when changes to card data are reported by the card brand. The updater service covers Visa, Mastercard, and Discover. If you want to prevent these updates, contact your credit card provider and opt out of the service. 

You can call the customer service center (1-855-724-7277) or visit a walk-in center and request to close your account.   You may also submit a Web Inquiry Form by logging into your account via www.mypeachpass.com and following the instructions below. This action cannot be completed via the mobile app.

How to request account closure via www.mypeachpass.com:

• After you login to your account, click on Contact & Support
• Select Contact Support
• Fill out the contact form. Select General website/Mobile App questions and let us know you would like to close your account
• Click Submit Inquiry

Once you fill out the contact form, this means you have created a case for your request.